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Account Manager – Loganix

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The Who/What/How

You Have a Successful Track Record
  • 2+ years experience within Digital Marketing, preferably in an agency setting, and have a basic understanding of website design & development, PPC, and SEO.
  • 1+ years experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
  • Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
  • Must be extremely organized, detail-oriented, disciplined & resourceful
  • Experience performing cross-functionally with others. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed.
  • Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges.
  • Experience providing status reports for marketing campaigns.
  • An eagerness to provide measurable value and ROI for our clients.
  • An ability to build and grow healthy and mutually beneficial client and team relationships.
  • Excellent written and verbal skills and a great listener and communicator.
  • Professionalism and strong presentation skills (in-person and not).
  • Proficient in the Google suite of services.

Preferred, but not required:

  • Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
  • Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred.
  • Experience using CRM software.
Tasks & Responsibilities May Include
  • Managing the client journey throughout the engagement from start to finish (Initial Meeting >> Proposal >> Contract >> Onboarding >> Invoicing >> Deliver on SOW >> Offboarding).
  • Managing client expectations against the signed statement of work.
  • You will speak with clients regularly via phone and email regarding strategy, approvals, analytics, reporting, etc. While travel is not required, proficiency and experience hosting video and telephone calls are a must.
  • Oversight of multiple client accounts at one time, including:
    • Coordinating with clients, managers, and teams.
    • Ensuring accurate delivery of all agreed deliverables across various service types.
    • Managing client communications while keeping client CRM profile up to date.
    • Ensuring projects are completed on time and to the client’s satisfaction.
  • Growing existing accounts by cross-selling and upselling.
  • Manging churn rate (<15%), Net Promoter Score (>25), and High-Risk clients (<7%).
  • Creating trust and rapport with clients, including but not limited to:
    • Learning more about your contact, their role, and the business as a whole.
    • Treating the client and their staff.
    • Always on-time delivery and speedy communication.
  • Assisting in quality assurance, ensuring work is exactly as agreed, and overdelivering where possible.
Why Choose Us?
  • Always competitive pay.
  • Company benefits & potential profit sharing.
  • Industry-leading services + products.
  • Established in 2010 and trusted by 5,500+ Agencies & SEOs.
  • Work on and help businesses around the world succeed.
  • A great work environment with a small, smart, and energetic team.
  • Study under senior members in your field to hone your craft.
  • Fully remote work, flexible hours.

This is a part-time role to start.

Compensation is based on experience.