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Associate Trainer – Cresta

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What you’ll do:

    • Collaborate with SMEs: Work closely with Subject Matter Experts to design engaging, instructor-led training sessions that align with Cresta’s product offerings and customer needs.
    • Facilitate Training Sessions: Lead group training sessions for customers, ensuring they have a deep understanding of our products, features, and best practices.
    • Curriculum Maintenance: Continuously maintain the live training curriculum, making improvements based on product enhancements and feedback from learners and SMEs.
    • Product Knowledge: Be a resourceful learner, consistently seeking ways to better understand [Company Name]’s products and how customers leverage our solutions in various use cases.
    • Company Initiatives: Actively participate in various company initiatives and projects as requested, contributing your expertise and insights to help achieve our organizational goals.
    • New Hire Onboarding: Support with onboarding and training for new hires, helping them acclimate to [Company Name]’s culture and technology solutions.
    • Video Creation: Record instructional videos and product demonstrations to enhance the learning experience and provide easy access to training materials.
    • Documentation: Assist with auditing, maintaining, and creating support documentation to ensure users have access to clear and up-to-date resources.

What we’re looking for:

    • Previous experience in the contact center industry is highly preferred.
    • Demonstrated experience as a trainer, educator, or in a similar role.
    • Strong problem-solving skills and the ability to adapt to changing training needs.
    • Excellent written and verbal communication skills.
    • Self-motivated, proactive, and able to work independently in a remote environment.
    • Tech-savvy and eager to learn new technologies and products.
    • A strong desire to help others succeed and a passion for education.
    • Experience with SaaS products or contact center technology is a plus.
    • Ability to travel 25% of the time
Compensation for this position includes a base salary, bonus, equity, and a variety of benefits. The U.S. base salary range for this role is $70,000 – $110,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in Canada, and offer competitive local pay and benefits. Your recruiter can provide further details.