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Auto Damage Adjuster- Allstate

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The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Candidate must reside in PST or MST time zones: WA, OR, ID, MT, WY, NV, UT, CO, AZ, NM

*Parts of ND, SD, NE, KS, and TX are in MST.  Candidates from these areas do qualify for consideration.

Job Description

Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, and helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.   
      
A day in the life of a Virtual Auto Adjuster:   

  • Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner  
  • Efficiently write or review accurate estimates and supplements based on photos/ video/ physical inspection  
  • Review, reconcile, and negotiate with, repair facilities, customers and claimants   
  • Perform parts searches   
  • Primarily working virtually from home with occasional travel for physical inspections within the local market  
  • Work in multiple workstreams (Quick Foto Claims, Waivers, Virtual Assist, Tech Reviews, Total loss)   
  • Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.  
  • Flexibility to work independently as part of a virtual team.  
  • In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.

  

You’re provided with comprehensive training:   

  • We cover the cost to help you study for and earn your license       
  • We offer full paid virtual training plus on the job training   
  • Ongoing training opportunities for continuous improvement   

 

Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. 
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Licensing required; multiple markets preferred.  Required to obtain required licenses within 60 days of hire.

 

What’s in it for you?

  • Paid training and licensing    
  • Internet reimbursement  
  • Generous paid time off (PTO)  
  • Tuition reimbursement   
  • Discounted gym memberships  
  • Cafeteria style health insurance plan- starts day one!  
  • 401K match and pension plan  
  • Volunteer opportunities + matching donations   
  • Visit AllstateGoodLife.com to learn more 

You’re a great match for this role if you have:  

  • High School Diploma/GED or higher 
  • You have at least 18 months auto estimate writing experience – CCC, Audatex, Mitchell
  • You have prior experience using the auto estimating program Mitchell  
  • You enjoy the ability to work independently starting your day from home, and potentially traveling to various locations to restore peoples’ lives through outstanding customer service  
  • Previous customer service experience   
  • Value providing an effortless customer service experience  
  • Are organized and able to multi-task in a fast-paced environment  
  • Are known for clear and professional communication – both written and verbal  
  • Being bilingual and/or having prior military experience is a plus    
  • Company Vehicle(vehicle dependent on mileage and area of coverage) and cell phone may be provided based on business needs

Where and when  will I work?  

This position is REMOTE.  This position is not available for California, Alaska, and Hawaii residents.

  • Work schedule: To be determined based on business needs. 
  • Flexible work arrangements 

This role has various shift times to cover the hours of:

  • PST 8:30a-5p
  • Arizona 8a-4:30p
  • MST 9a-5:30p 

 

Shift times: are subject to change annually based on shift bidding.  

Work Schedule:  Start times will be discussed by hiring manager during interview.  

External Candidates

New hire sign on bonus $1500! Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

 

 

Licensing Sign on Bonus – You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Compensation offered for this role is $51,600 – $71,050  and is based on experience and qualifications.