What you’ll be doing:

·         Train new team members and provides on-going training to existing team members in designated areas

·         Manage team that is customer facing and onboarding and implements Staples Breakroom programmatic customers

·         Work closely with numerous functional teams (pricing, merchandising, supply chain, etc.) to help drive process and metrics that meets the needs of the breakroom segment

·         Manage sales forecast for service sales under control in SFDC system, working with staples procurement and 3rd party service providers for appropriate inventory levels for implementations

·         Work with sales team to implement large breakroom programs

·         Develop training and processed and educate the Breakroom operations implementations team

·         Manage key business and situational escalations – troubleshoot, guide, and advise resolutions

·         Manage the Staples coffee and water programs ensuring compliance to service level objectives

·         Assist in the planning of annual goals and measure and track associates’ progress to goals for inclusion within appraisals

·         Monitor and review service levels with key service providers to ensure service level expectations are achieved

What you bring to the table:

·         Strong interpersonal skills and effective communication skills

·         Highly organized

·         Self-motivated

·         Ability to lead through others

·         Strong computer skills

·         Able to effectively lead remote associates