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Customer Engagement Specialist – Zoom

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Zoom is looking for Channel CX Specialists to sell our Zoom Contact Center. Our Channel CX Specialists engage with strategic partners to sell the Zoom Contact Center. You’ll build positive, trusted relationships with C-Suite decision makers and help partners realize the value of their investments. Our Channel sales team focuses on the top strategic named partners  in a defined segment.


About the Team


As a member of the Zoom Channel CX team, you will empower Zoom’s most strategic partners to discover flexible solutions for modern team collaboration. You will advocate the innovative power of our platform to make organizations more productive, collaborative, and mobile. Your opportunity is to delight partners by doing what’s right for their customers, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.


About the person


You’re a highly motivated CCaaS Workforce Engagement sales professional who is passionate about contributing to an innovative technology company.  You own the partner relationship by establishing trust and credibility, using influence and business acumen.  You understand and have experience with CCaaS-based technology in order to architect custom collaboration solutions with your partners, helping their customers reach the next level of their business.  You are a curious and continuous learner who uses a consultative approach to build positive relationships with key stakeholders. 


About the Role


  • Drive Workforce Engagement revenue growth with focus partners

  • Develop strategies that include growing deal registrations, pipeline, bookings and partner executive alignment with Zoom

  • Align with the Zoom sales teams (AE and Leaders) to drive channel growth through pipeline generation

  • Review, engage and support partner sales efforts

  • Execute sales training and provide marketing support to partners

  • Track sales pipeline and bookings against quota and other metrics

  • Conduct high-level conversations with C-Level and VP -Level Executives to address business needs

  • Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

  • Utilize solution and value-selling techniques along with objection handling to effectively guide sales process to close

  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

  • Keep informed of product line, lines of business, competition and industry trends that may impact client business activities

  • Yearly business plan writing and review to align with Zoom and partner objectives


Basic Skill Requirements

  • 5+ years selling technology to channel partners 

  • Closing experience with a history of meeting sales quotas

  • Business forecasting, pipeline development and partner account management skills experience

  • Effective communication skills with internal and external partners of all levels

  • Customer Relationship Management (CRM) tool experience

  • BA/BS or equivalent experience

  • Ability to travel as needed


Preferred Skill Requirements

  • 8+ years selling technology to channel partners

  • 2+ years contact center leadership experience 

  • Workforce Engagement experience

  • Channel SaaS/Cloud/Platform selling experience 

  • Salesforce CRM experience 

  • Knowledge of solutions selling techniques


Salary Range or On Target Earnings:








In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.