LJob Summary: The Chat Support Specialist will be responsible for managing the chat feature on the AAPC website for career counseling. This position will be responsible for assisting potential customers who are interested in purchasing a credential course from AAPC. The successful candidate will have exceptional communication and customer service skills, the ability to multitask, and be able to work in a fast-paced environment.
Responsibilities:
- Manage the chat feature on the AAPC website for career counseling.
- Provide excellent customer service to potential customers.
- Answer questions and provide information on AAPC credential courses.
- Identify customer needs and offer appropriate solutions.
- Work closely with the sales team to identify potential sales opportunities.
- Maintain accurate and up-to-date knowledge of AAPC products and services.
- Escalate issues and complaints to the appropriate departments.
- Collaborate with other members of the customer service team to ensure a positive customer experience.
- Meet or exceed performance metrics such as chat volume, response time, and customer satisfaction.
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous customer service experience, preferably in a chat support or online environment.
- Exceptional grammar, writing, and communication skills.
- Ability to effectively communicate complex information in a clear and concise manner.
- Strong computer skills and ability to type at least 40 words per minute.
- Ability to multitask and manage multiple conversations simultaneously.
- Demonstrated ability to work in a fast-paced environment.
- Strong problem-solving skills and ability to think on your feet.
- Familiarity with AAPC products and services preferred.
AAPC is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are excited about the opportunity to work with AAPC, please submit your resume and cover letter.
Who we are:
AAPC (www.aapc.com) is the nation’s largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.
Attributes:
- PASSIONATE | Self-starts and stays highly motivated to achieve aggressive goals. Shares contagious energy and enthusiasm liberally. Maintains an insatiable appetite for progress and excellence
- HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others’ contributions gratefully. Approaches work and relationships with an abundance mentality
- TRUSTWORTHY| Integrity-centered, honest, truthful, and transparent in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable
- RESPECTFUL | Appreciates the benefits of diversity and never discriminates. Remains open to new ideas. Places customers’ and team members’ interests ahead of own interests
- SCRAPPY | Rolls up sleeves and does real work. Sees opportunity and pursues full potential. Works quickly, intelligently, and flexibly. Entrepreneurial, dreams big and finds ways to accomplish the impossible
What we Offer
- Compensation commensurate with experience
- Comprehensive benefits package including medical, dental and vision insurance
- Health Savings Account
- Generous PTO and Holiday Pay
- 401(k) retirement plan
- Remote work-from-home option consideration
