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Claim Business Specialist – Nationwide

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If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!



Territory: The location of this position is flexible and open to virtual and/or remote based applicants. This is a work-from-home full time position.


What you can expect:

The Specialist is a member of the Claims Program Services team and is responsible for managing administrative related tasks to support the long-term success of the team. Day-to-day responsibilities include pulling and analyzing reports; creating presentations; and serving as a project manager for team wide projects and initiatives. This role does not require claims handling.


The ideal candidate will have:

  • Bachelor’s Degree in business and/or related field preferred.

  • Prior experience working with an insurance carrier is preferred.

  • Proficiency utilizing Microsoft Excel & Powerpoint

  • Demonstrated customer service experience

  • Strong written and verbal communication skills

  • Demonstrated process and organizational management skills

  • (For internal use only) compensation grade: F4




Job Description Summary

As a single point of contact for our agents and insureds, we troubleshoot and deep dive into claims issues and losses to inform decisions, helping our customers get the most value for their insurance dollars. Our unique, holistic point of view helps us bring all the pieces together to attract and retain profitable middle market business. If you have exceptional communication skills, are customer focused and can instill confidence in our customers about claims handling, we want to hear from you!

As a Claims Business Specialist, you’ll provide account data assembly and analysis. You’ll be as single point of contact for large middle market accounts. We’ll count on you to build and maintain marketing and account initiation materials and review and analyze coverage issues and questions across three lines of business. In addition, you’ll help with account quote/bind and renewals and provide services to claim management and profit center management in the delivery of service to mid and large commercial market accounts.


Job Description

Key Responsibilities:

  • Maintains and updates Special Handling Instructions, including system capabilities.

  • Responsible for account, agent/broker, field visits to local offices and/or regional meetings.

  • Acts as secondary claim operation liaison with Underwriting and Loss Control for account business requirements.

  • Serves as subject matter authority for assigned projects.

  • Provides insight to continuously improve processes and services.

May perform other responsibilities as assigned. 


Reporting Relationships: Reports to Manager, Claims Business Consulting. 


Typical Skills and Experiences:


Education: Bachelor’s degree preferred 


License/Certification/Designation: Insurance designations (i.e. AIC, ARM, CPCU) highly desirable 


Experience: Five years of commercial claim experience. 


Knowledge, Abilities and Skills: Basic knowledge of business partner systems, e.g., E-File, Policy Viewer, Reference Connect, and Claim Center. Requires skill in Microsoft Word, Access, Excel, Powerpoint and and multiple claim systems. Communication and presentation skills. 


Other criteria, including leadership skills, competencies and experiences may take precedence.


Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.


Values: Regularly and consistently demonstrates Nationwide Values.


Job Conditions:


Overtime Eligibility: Not Eligible (Exempt)


Working Conditions: Normal office environment.



We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.


The national salary range for Claims Business Specialist – Commercial Lines : 73,500.00-152,000.00


The expected starting salary range for Claims Business Specialist – Commercial Lines : 81,500.00 – 122,500.00