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Claims Specialist – Risk Strategies

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We are seeking a seasoned Claims Specialist to join our (VA Claims Department). This strategic role will play an integral part in processing and settling household goods claims.  The ideal candidate will be a proactive problem solver with demonstrated success in servicing a book of US Domestic and International household goods claims for our clients.

In this role you will:

  • Review each claim and decide actions necessary to investigate and process the claim in an accurate and timely manner
  • Utilize the service of preferred repair firm service providers for the assessment of damages
  • Work with moving companies to obtain inventories and documents, and to trace for missing items
  • Settle the claim by working directly with the customer
  • Recover monies from the moving companies for claims that have a subrogation component
  • Work with daily reports to keep track of and manage claims that are currently in process
  • Document each action that takes place on a claim in a database that allows client contacts to monitor the progress of the claim

Expertise we desire:

  • Minimum of 3 years in a claims or customer service position
  • PC experience required, including data entry, Word and Excel
  • Obtain adjuster’s license in those states requiring licensing
  • Bachelor’s Degree or Equivalent