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Claims Support Specialist – Garner Health

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Responsibilities Include:

  • Evaluating claims to determine whether they qualify for reimbursement
  • Delivering exceptional service to our members via phone, chat, and email, offering education and guidance to help them navigate the Garner claims process
  • Following documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them
  • Manage and organize workload using Garner’s platform and tools, including Zendesk and G Suite
  • Achieving pre-defined goals for claims processing volume, efficiency, and quality
  • Triaging and escalating complex and urgent member situations
  • Retaining detail-oriented working knowledge of Garner processes and healthcare billing practices
  • Relaying member feedback to leadership teams to improve Garner’s solution

The Ideal Candidate Has:

  • A passion for helping people solve their problems with an ability to think creatively and empathetically
  • Experience working in a customer-facing or operations environment with demonstrated experience staying calm under pressure
  • Excellent written and verbal communication skills
  • A high level of detail- and process-orientation, digital organization, and resourcefulness
  • A desire to work in a rapidly evolving startup environment; comfortable with some ambiguity
  • A desire to be a part of our mission to improve the healthcare system
  • A quiet and distraction-free work environment with a reliable internet connection (ability to hard wire if needed strongly preferred)
  • A bachelor’s degree is preferred but not required

The target salary range for this position is: $20-22/hour. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.