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CPE Repair Tech I – Lumen

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About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The CPE Repair Technician I is responsible for providing Technical Support and Repair of Customer Premise
Equipment (CPE) and solutions that make use of the Lumennetwork.
•    The CPE Repair Technician I works in the CPE Technical Assistance Center (CTAC), a Call Center and Repair
Center that provides Technical Support for Lumen clients.  
•    The CPE Repair Technician I resolves issues with routers, switches and other CPE.
•    Issues that cannot be resolved by the CPE Repair Technician I are triaged to more senior technical staff
members or dispatched to Field Operations Staff.   

The Main Responsibilities

  • Works on relatively straightforward installation and/or maintenance assignments on network switching equipment.
  • Monitors network operations and resolves routine network monitoring problems. 
  • Monitors network performance
  • Conducts routine monitoring equipment installation and maintenance activities
  • Resolves routine trouble tickets. 

What We Look For in a Candidate

Education:

•    Associate Degree in a related area or greater.  Work experience may substitute for a Degree
•    Certifications from companies such as Cisco, Adtran and Juniper are desired

What to Expect Next

#ibm

Requisition #: 328500

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

36450

Salary Max :

81000