Job Description

• Excellent service attitude

• Strong individual contributor and team player

• Communication skills and verbal fluency

• Ability to work and make decisions with minimal supervision

• Ability to be able to navigate multiple systems, troubleshoot website/portal errors, and accurate lead document path taken by users to work with appropriate business teams to come to a resolution 

• Provide support to staff, via telephone, chat, email as a “Customer Service Representative”

• The desire to learn new technology and grow professionally

Basic Requirements

• Exhibit strong ownership and follow-through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result

• Strong observation and research skills. Consultants need to research and pursue information that assists in resolving the customer’s issue

• Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customers count on dependable and reliable support

• 100% English ( spoken and written )

• Gender: Indistinct

• Education: Bachelor’s degree OR a minimum of two (2) years experience in customer service/support

• Experience with Salesforce (Service Cloud)

• Full-time availability

• Availability to work in Reynosa, necessary to live near the area.