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Customer Care Representative II – Motorola

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Job Description

  • Excellent service attitude

  • Strong individual contributor and team player

  • Communication skills and verbal fluency

  • Ability to work and make decisions with minimal supervision

  • Ability to be able to navigate multiple systems, troubleshoot website/portal errors, and accurate lead document path taken by users to work with appropriate business teams to come to a resolution 

  • Provide support to staff, via telephone, chat, email as a “Customer Service Representative”

  • The desire to learn new technology and grow professionally

Basic Requirements

  • Exhibit strong ownership and follow-through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result

  • Strong observation and research skills. Consultants need to research and pursue information that assists in resolving the customer’s issue

  • Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customers count on dependable and reliable support

  • 100% English ( spoken and written )

  • Gender: Indistinct

  • Education: Bachelor’s degree OR a minimum of two (2) years experience in customer service/support

  • Experience with Salesforce (Service Cloud)

  • Full-time availability

  • Availability to work in Reynosa, necessary to live near the area.