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Customer Care Specialist- Nordstrom

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Pay: Pay for this position in Hawaii: $17.55

+ Work from Home Subsidy! $50/month 

 

 

In this Customer CARE Specialist 2 role, you will be the voice of Nordstrom and/or Nordstrom Rack, fielding real-time calls in a virtual, call center environment from customers across the country. The ideal Customer CARE Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our customers.  

 

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom can offer remote employment of this position in: Hawaii

 

Shifts:  

Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required. 

 

Paid!  Training:  

Orientation: 1 week (Tuesday – Friday)7:00AM – 4:00PM PST 

Training: 3 weeks (Monday Friday) 7:00AM – 4:00PM PST (Attendance at training is required) 

 

A day in the life… 

  • Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers 

  • Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts 

  • Provide Customers with critical service and product information, ensuring customer satisfaction  

  • Process orders and enter data into order entry system  

  • Track customer packages 

  • Other duties as assigned 

 

You own this if you have… 

  • 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred) 

  • The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations 

  • Excellent communication skills 

  • The ability to work in a fast-paced environment and demonstrate a high sense of urgency 

  • Understanding of computer systems and troubleshooting issues with minimal assistance 

  • Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times 

  • A quiet, distraction free, secure home workspace   

  • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership  

  • Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)