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Customer Service Rep- JJ Associates

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Functional Area:  Client Service
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US
Work Hours:  Mon – Fri 10a – 630p CST I Tues – Sat 630a – 3p CST

Position Summary

Join our Managed Services team at J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. We have a highly supportive, ethical and remote-friendly culture, with 60% of our associates working from home.
 

J. J. Keller has two FULL TIME openings in one of our fastest growing departments called Managed Services. This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of 400+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements. Given the fast growth in this department, we’ve had a successful track record of seeing associates join this team and continue to grow in their careers with the company.

 

In this Inbound Client Service Specialist role, you will be responsible for answering calls from our clients and assisting them with obtaining trip permits in a timely and accurate manner.


We have 2 shifts available: 

  • Monday – Friday 10:00 a.m. – 6:30 p.m. CST
  • Tuesday – Saturday 6:30 a.m. – 3:00 p.m. CST. This shift qualifies for a $1.00/hr. shift differential for the hours worked on Saturday. 

Both shifts would work Monday – Friday 8:00 a.m. – 4:30 p.m. for the initial 3-6 month training process. 

Job Responsibilities

  • Serves as the primary interface with clients to determine trip permit requirements, to include such tasks as:
    • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
    • Educating clients on regulatory requirements, providing interpretations and best practices
    • Determining clients’ needs and how J. J. Keller can best serve those needs
  • Initiates and maintains work orders to ensure proper permits are being secured.
  • Monitors completion of permits and provides feedback to clients as necessary.
  • Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner. Validates accuracy of permits and distributes to clients.
  • Maintains appropriate documentation, such as client profile, call notes, state fees to be charged to clients, charges applied to corporate credit card and escrow funds, work order information, etc.
  • Assists with resolving issues related to permits, client service, invoicing and payments.
  • Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
  • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department’s data security policies pertaining to Personal Identification Information.

Benefits and Perks

  • $20.50/hr.+
  • 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday 
  • Annual Reviews + Merit Increases + Quarterly Bonus Program
  • New Hire On-the-Job Training
  • Career Growth Opportunities
  • Medical + Dental + Vision Insurance
  • 401(k) with Employer Match + Company-funded Profit Sharing

Qualifications

Education:

  • High School Graduate or General Education Degree (GED).
  • Bachelor’s Degree in business or related field preferred.

Experience:

  • 5+ years of experience in a deadline driven environment.
  • 3+ years of experience in a call center environment.

Other Skills/Qualifications:

  • Must be proficient in the use of a PC and MS Office Suite, including intermediate to advanced functions.
  • Commitment to providing outstanding client service.
  • Excellent verbal and written communication skills.
  • Strong organizational, problem solving, and analysis skills.
  • Ability to work in a fast-paced, deadline driven environment.
  • Knowledge of applicable regulations preferred.
  • Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.
     

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

Other Information

At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller. 
 

Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.!  If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more here.

J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply):  Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $20.50 to $23.40 which varies depending on factors including, but not limited to, a candidate’s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.