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Customer Service Representative – Dick’s Sporting Goods

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At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

JOB DUTIES AND RESPONSIBILITIES:

  • Assisting Athletes with situations related to product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. Deliver first call resolution with white glove service by owning Athlete issues to the point of resolution, demonstrating empathy and keeping Athletes updated throughout the process.

  • Research, troubleshoot, and resolve Athlete issues, and escalate issues that require deeper assessment or resolution. Quickly identify and understand the Athlete’s needs and act with their ultimate satisfaction in mind.

  • Work with individual stores to provide support and reach resolution related to Athlete issues.

  • Execute various back-office functions associated with customer inbound inquires, including accurate logging and tracking of all incident information.

QUALIFICATIONS:

  • High school diploma or equivalent

  • 1-3 years of customer service, help desk, or related retail oriented experience

Targeted Pay Range: $30,900 – $46,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.