Job Description:
BlueCross, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
Job Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Handling customer service inquiries and problems via the telephone.
- Ensuring all customer communication is clearly documented.
- Interact through various channels such as Chat, Phone, E-mail and TEAMS.
- Educating caller to ensure resolution is achieved on first contact.
- Must be able to pass required testing
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
Job Qualifications
Education
- High School Diploma or equivalent
Experience
- 1 year – Experience in a customer service support role is required
Skills\Certifications
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- If current employee with the company, must meet minimum performance expectations
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Job Specific Requirements:
Special Notes: The start date for this BlueCare Plus Customer Service Class is Monday, August 7, 2023. The hours of operation are as follows (per time zone):
11:00 AM to 9:00 PM Eastern Time Zone
8:00 AM to 6:00 PM Pacific Time Zone
9:00 AM to 7:00 PM Mountain Time Zone
From April 1st through September 30th, employees are expected to work a shift Monday through Friday during the aforementioned hours of operation.
From October 1st through March 31st, employees are expected to work a shift Sunday through Saturday during the aforementioned hours of operation.
