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Customer Service Trainee – BlueCross

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Job Description:

BlueCross, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.

 

Job Responsibilities

  • Receiving, investigating and resolving all customer inquiries timely and accurately.
  • Handling customer service inquiries and problems via the telephone.
  • Ensuring all customer communication is clearly documented.
  • Interact through various channels such as Chat, Phone, E-mail and TEAMS.
  • Educating caller to ensure resolution is achieved on first contact.
  • Must be able to pass required testing
  • Participation and attendance are mandatory.
  • This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
  • Work overtime as required

 

Job Qualifications

Education

  • High School Diploma or equivalent

 

Experience

  • 1 year – Experience in a customer service support role is required

 

Skills\Certifications

  • Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
  • Proficient oral and written communication skills
  • Proficient interpersonal and organizational skills
  • Exceptional time management skills
  • Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
  • Independent, Sound decision-making and problem-solving skills
  • If current employee with the company, must meet minimum performance expectations
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

 

 

Job Specific Requirements: 

Special Notes: The start date for this BlueCare Plus Customer Service Class is Monday, August 7, 2023. The hours of operation are as follows (per time zone):

  • 11:00 AM to 9:00 PM Eastern Time Zone

  • 8:00 AM to 6:00 PM Pacific Time Zone

  • 9:00 AM to 7:00 PM Mountain Time Zone

 

From April 1st through September 30th, employees are expected to work a shift Monday through Friday during the aforementioned hours of operation.

 

From October 1st through March 31st, employees are expected to work a shift Sunday through Saturday during the aforementioned hours of operation.