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Customer Success Manager – Canonical

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What your day will look like           

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
  • Engage with your portfolio of customers to ensure risk identification
  • Collect feedback from customers and format them for review by the product team

 

What we are looking for in you

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally 

 

Additional skills that you might also bring

  • Fluency in a language other than English