Customer Success Specialist

Your Daily Activities

As a trusted Customer Success Specialist for Tradervue, your day-day will look something like this:

Every morning you’ll login to the help desk and review and respond to tickets in an accurate, effective and timely manner.
You will be the primary Customer Success Advisor for Tradervue customers.
Proactively provide solution to customers in anticipation of their needs from the initial ticket, including workarounds, advising, and follow-up support.
Maintain a deep understanding of Tradervue to assist customers better and troubleshoot issues.
Troubleshoot and provide steps to recreate escalated technical issues.
Collaborate with team members to to improve the customer experience.
Build and foster customer relationships through positive and helpful communications.
Escalate more advanced tickets (technical, billing, etc) as directed by your manager.
Document and share user feedback and feature requests with the internal team.
Identify potential sales leads through customer interactions and share with team.
Assist with quality assurance tasks related to technical issues, new features, or product changes.
Review customer metrics, such as churn, new trials, new signups, etc.
Add “How To” articles and Frequently Asked Questions to the Support Portal.
Assist Business Development Special with customer inquires.
Other duties as associated with the role.

Experience as a customer support agent within the SaaS industry.
Ability to communicate clearly and foster a positive work, and customer environment
Comfortable in front of the camera creating “how-to” videos, providing live demos, or assisting with webinars.
Experience within the trading industry specifically with options, futures, or stocks.
day trading financial assets.
America/Europe timezone preferred.
Experience working in a remote environment.

Compensation varies with experience and qualifications. This job is a fully remote / work from home up to 40 hours per week.