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Customer Support Agent – Sticker Mule

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Job description
You’ll be responsible for providing Sticker Mule customers with world-class customer support. We deliver fast, reliable, and efficient service. We only offer support via email and social media, so you must have outstanding writing skills. You’ll respond to customer inquiries in a clear, concise, and comprehensive manner.


Responsibilities
1. Respond to customers via email using a conversational and helpful tone.
2. Propose edits and additions to FAQs and internal knowledge base.
3. Suggest opportunities for our product team to make our customers happy.
4. Offer ideas to improve the quality and efficiency of our customer service operation.


Requirements
1. 1+ years experience in a Customer Support role
2. Exceptional writing skills
3. Experience working remotely


Hours
3pm-11pm MST
Monday – Friday


Pay & benefits
1. $23.54/hr
2. 401k plan with 4% employer match
3. Health & dental insurance
4. 4 weeks paid vacation
5. $500 signing bonus
6. Work from home