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Customer Service Rep- Cigna

Discover. A brighter future.

 

Great News! You are eligible for a cash bonus!

  • Sign-on Bonus: up to $2K*

  • And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area), or Illinois.

  • And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

 

*Bonus is paid in the following increments within 30 days of the following milestones:

  • $500 following 60 days employed

  • $500 following 120 days employed

  • $1000 following 365 days employed

 

To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.

 

Job Description

 

Class Start Date: 12/05/22

Shift Requirements:

2:30 PM – 11:00 PM Monday-Friday w / weekends

7:30 PM – 4:00 AM Monday-Friday w / weekends

 

*SHIFTS ARE LISTED IN EASTERN TIME*

 

Note: All Shifts are Monday-Friday with rotating weekends as assigned

 

Starting Wage: Minimum of $17.00 hourly up to $22.44/hour with shift differential

 

Full Time Benefits:

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)

  • Medical/Dental/Vision/Life Insurance

  • Tuition Reimbursement for eligible US based employees

  • 401K with company match and fixed contribution

  • Employee Stock Purchase Plan

  • Full service cafeteria

  • Access to fitness center

  • Opportunities to volunteer in the community

  • Development groups and training

  • On-site Health Clinics

  • Onsite Employee Assistance Program Counselors

  • Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

 

What You’ll Do

  • Resolve Cardmember inquiries regarding a fraud- or security-related concern; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.

  • Take incoming calls and referrals from other departments, and at times make outbound calls.

 

How You’ll Do It

  • Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.

  • Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.

  • Ensure proper follow-up or escalation of account based on call outcome.

  • Make outbound calls to verify account activity with the customer.

 

Qualifications You’ll Need

Basics

  • Strong verbal communication and problem-solving skills

  • Ability to multi-task, as needed, to get the job done

 

Bonus Point If You Have

  • High school diploma or GED

  • 1+ years of experience in call center/customer service

  • A quiet workspace

  • Internet service with a minimum speed of 5mbps

  • Personal smartphone or a tablet