How You’ll Create Possibilities
As a Remote Consumer Advocate with ASI/GE Appliances, you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution. This position is an excellent opportunity for those wanting to positively impact the owner’s experience and wish to start an exciting career!
We offer a base rate of $17.00/hour+ incentives based on your quality scores – paid weekly.
Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
Take ownership in resolving GE Appliances’ customer concerns, including data management, capturing all the facts surrounding complains, following the outlined steps to resolve issues and responding to all letters of inquiry.
Follow up with customers using phone, email, or text to resolve appliance-related concerns, and closeout cases with successful actions.
Find creative solutions that are in the best interest of the customers and GEA when negotiating and implementing concessions.
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
Complete consumer reviews for satisfaction before case closure.
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies.
Benefits & Perks:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
Short-term and long-term disability
Appliance discount program
Gym membership reimbursement
Career growth opportunities
What You’ll Bring to Our Team
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Ability to communicate effectively in English is a requirement
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)
Passion for helping customers and problem-solving
Flexible with the ability to take direction from management yet work independently to achieve goals
Active listening skills and the ability to ask questions
Conflict resolution skills; negotiation skills; and time management skills
Flexibility, being the ability to adapt to change. Critical thinking skills
Desire to work in a team environment towards common goals
Ability to remain calm while showing empathy while handling challenging customer concerns
Requirements for Remote Work Environment
Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)
A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
Internet Speed Requirements:
Ping 50 Mbps or lower
Download 50 Mbps or higher
Upload 15 Mbps or higher