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Inbound Retention Agent – Dish

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Job Duties and Responsibilities

  • Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making
  • Effectively manage time, open to learning new methods, and looking to advance as a sales  contributor
  • Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
  • Assess each customer and their needs to offer the best value
  • Ability to build and maintain customer relationships
  • Transpose customer information including demographic, billing, etc.
  • Provide excellent customer service, listen to the customer and ensure their satisfaction

Skills, Experience and Requirements


  • Excellent verbal, written, and interpersonal communication skills
  • Must be a high school graduate; college graduates preferred
  • Candidates must complete a pre-employment screen, which may include a drug test 
  • The candidate does not live within a 50-mile radius of a Direct Sales facility
  • Dedicated home office workspace with:
    • Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps
    • Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported
    • All costs to meet and maintain these requirements are the employee’s responsibility and are not reimbursed by DISH, except where required by law.

Starting pay varies by state, the following are the eligible hiring locations for this role:


Alabama $16.00
Arizona (Not within 50 miles of Phoenix) $16.00
Arkansas $15.00

Colorado $18.50
Delaware $17.50
Florida $16.00
Georgia $16.00

Idaho $15.00
Indiana $16.00
Kansas $15.00
Kentucky $15.00
Louisiana $15.00
Maryland $18.50
Michigan $17.50
Minnesota $17.50
Missouri $16.00
Mississippi $15.00
Nebraska $15.00

North Carolina $16.00
New Mexico $17.50
New Jersey (Not within 50 miles of Roseland) $18.50
Ohio $16.00
Oklahoma (Not within 50 miles of Tulsa) $15.00
South Carolina $15.00
Tennessee $15.00
Texas (Not within 50 miles of El Paso)  $16.00
Utah $16.00
Virginia $17.50
West Virginia $15.00
Wisconsin $17.50

Wyoming $16.00


Salary Range

Compensation: $31.00/Hour