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Leave of Absence Case Manager – Alight

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There is a requirement to attend the paid training (6 weeks) for the duration of the training period.  

 

You will

  • Act as subject matter expert for client specific FMLA and state absence plans. When applicable, research to gain necessary information related to the case management process.

  • Demonstrate adherence to Alight’s values and performance guidelines, including complete and accurate documentation.

  • Ensure quality standards for case management are met.  Implement Alight’s continuous quality improvement process whenever efficiencies or quality standards are not met.

  • Utilize appropriate clinical resources as needed.

  • Pro-actively communicate with client employees as needed, ensuring a high-quality customer experience.

  • Manage caseload efficiently, organize priorities, provide timely intervention and maintain sensitivity to confidential records.

  • Provide support to Intake/Customer Service team as needed in our Call Center.

 

You have

  • High School Diploma or equivalent.

  • Minimum of one year of customer service experience.

  • Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively.

  • Knowledge of the Family Medical Leave Act is preferred.

  • Basic knowledge of medical terminology and telephone etiquette.

  • Ability to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).

  • Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.

  • Ability to work in a fast-paced environment with short deadlines.

  • Ability to type 50+ WPM.

  • Intermediate to advanced level of computer experience. 

 

Reporting Relationships

As a Leave of Absence Case Manager, you will report to an Operations Manager

 

Location

  • Remote