Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

• Job Summary
  
  • Responsible for managing smaller, lower complexity projects or specific deliverables on larger initiatives. Provide facilitation, support and coordination for projects and programs.
• Responsibilities
  
  • Define simple project plans/roadmaps and execute tasks defined in project plan to achieve project goals using standard project management methodologies and practices
  • Work with team to breakdown work into smaller components or features and to identify critical path
  • Complete assigned and project tasks with minimal direction
  • Manage risk, action, issues and decisions log
  • Analyze impact of problems and facilitate resolution, and escalate to Leadership as needed
  • Prepare presentations & agendas, schedule meetings and record minutes for Project meetings
  • Partner, communicate, and build relationships to gather Customer and business requirements and communicate effectively with Project Team and support groups
  • Work with development teams to ensure work is completed as planned. Follow analytical methods for task execution/tracking and budget/timeline tracking
  • Assess project needs continually and resources to complete projects on time and within budget
  • Drive testing and acceptance of project results for smaller projects
  • May perform other job duties as directed by Employee’s Leaders
• Knowledge, Skills and Abilities
  
  • Proficient knowledge of project processes, problem management tools and procedures
  • Knowledge of Agile development practices and ceremonies
  • Knowledge of the interplay between technology applications and systems infrastructure
  • Knowledge of the impact a specific application has on operational and business functions
  • Skilled in strong Customer Service and Team orientation
  • Skilled in active listening, presenting, and facilitating team and stakeholder meetings
  • Ability to facilitate discussions to drive team and business customers toward decisions
  • Ability to maintain composure under pressure and accurately assess problem situations along with working effectively in a fast paced, collaborative, Team based environment
  • Ability to prioritize and complete tasks by scheduled completion date
  • Ability to demonstrate emerging Leadership skills to give direction to outside Contractors and maintain positive relationships with internal Customers
  • Preferred knowledge of Salesforce 

• Education
  
  • Required: High School Diploma or GED
• Experience
  
  • Required: Intermediate-level experience, fully functioning broad knowledge in project management
• Licensing/Certification
  
  • N/A
• Physical Abilities
  
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications
  
  • Competitive market salary from $84,350 per year to $93,700 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
  • Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
  • Potential for annual Profit-sharing contribution toward retirement – when Southwest profits, you profit***
  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits*Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company***
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines