Job Summary:

The Team Lead II is responsible for leading a highly complex homeowner claim service process and/or directing the work of typically ten to twenty non-exempt, customer-facing staff. The individual supports the implementation of highly complex operational initiatives that enable the achievement of proper Subrogation for Homeowner claims or Company business objectives.

A day in the life of a Property Homeowner Support Team Lead:

• Manages, researches, and resolves highly complex customer communications, concerns, conflicts, or issues

• Summarizes documents and enters into claim system notes

• Documents a claim file with notes, evaluations, and decision-making process

• Manages multiple highly complex work assignments with limited guidance provided

• Administers company Human Resources policies

• Gathers, analyzes, and evaluates highly complex claim processes or procedures; obtains facts and explains highly complex information

What’s in it for you?

• Remote work
• Paid training and licensing
• Internet reimbursement
• Generous Paid Time Off
• Tuition reimbursement
• Company-matched 401(k) and company-funded pension
• Volunteer opportunities + matching donations
• Cafeteria style health insurance plan- starts day one!
• Medical, Dental and Vision Coverage
• A culture of learning where you can expect to develop foundational skills for the future
• Opportunities for both personal and professional development
• Leadership teams that are communicative and engaged
• Impactful work by serving customers and the community in times of need

Your a great fit for this role if:

• Have 3+ years of homeowners property claims experience
• Have 2+ years of leadership experience 
• Have prior experience leading a virtual team
• Are skilled in negotiations and/or arbitrations and can teach others
• Work in continuously improving processes and procedures and encourage the same with your staff  
• Value providing an effortless customer service experience  
• Are organized and able to multi-task in a fast-paced environment  
• Are known for being organized and accountable  
• Are known for clear and professional communication – both written and verbal  
• Have a bachelor’s degree and/or prior leadership experience  
• Being bilingual and/or having prior military experience is a plus  

Supervisory Responsibilities:

Notes: