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Property Homeowner Support Team Lead – AllState

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Job Summary:

The Team Lead II is responsible for leading a highly complex homeowner claim service process and/or directing the work of typically ten to twenty non-exempt, customer-facing staff. The individual supports the implementation of highly complex operational initiatives that enable the achievement of proper Subrogation for Homeowner claims or Company business objectives.

A day in the life of a Property Homeowner Support Team Lead:

• Manages, researches, and resolves highly complex customer communications, concerns, conflicts, or issues

• Summarizes documents and enters into claim system notes

• Documents a claim file with notes, evaluations, and decision-making process

• Manages multiple highly complex work assignments with limited guidance provided

• Administers company Human Resources policies

• Gathers, analyzes, and evaluates highly complex claim processes or procedures; obtains facts and explains highly complex information

What’s in it for you?

  • Remote work
  • Paid training and licensing
  • Internet reimbursement
  • Generous Paid Time Off
  • Tuition reimbursement
  • Company-matched 401(k) and company-funded pension
  • Volunteer opportunities + matching donations
  • Cafeteria style health insurance plan- starts day one!
  • Medical, Dental and Vision Coverage
  • A culture of learning where you can expect to develop foundational skills for the future
  • Opportunities for both personal and professional development
  • Leadership teams that are communicative and engaged
  • Impactful work by serving customers and the community in times of need

Your a great fit for this role if:

  • Have 3+ years of homeowners property claims experience
  • Have 2+ years of leadership experience 
  • Have prior experience leading a virtual team
  • Are skilled in negotiations and/or arbitrations and can teach others
  • Work in continuously improving processes and procedures and encourage the same with your staff  
  • Value providing an effortless customer service experience  
  • Are organized and able to multi-task in a fast-paced environment  
  • Are known for being organized and accountable  
  • Are known for clear and professional communication – both written and verbal  
  • Have a bachelor’s degree and/or prior leadership experience  
  • Being bilingual and/or having prior military experience is a plus  



Supervisory Responsibilities:

This job has supervisory duties.


The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $68,500.00-$109,800.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.