What You’ll Do:
We are seeking a highly motivated and results-driven Renewals Manager to join our dynamic team. In this role, you will gain a deep understanding of Calm’s B2B pricing structure, contracting process, and discuss ROI. The Renewals Manager will work very closely with the Customer Success and Sales team to drive incredible renewal rates and minimize churn. On this team, you will have the opportunity to work alongside the Customer Success, Sales, Marketing, and Product teams.
- Manage the renewals process, from proactively identifying upcoming renewals, identifying upsell and expansion opportunities, negotiating terms, pricing and contract extensions for our Mid Market and Enterprise level customers
- Build and maintain strong relationships with internal and external counterparts
- Participate in Customer Success led business reviews, and lead Renewals Meetings as needed
- Become well versed on the ROI and value proposition of Calm
- Become a trusted business partner with customers and foster effective conversations with them around benefits, digital health strategies and how Calm fits in, all geared toward contract and value expansion
Who You Are:
- A self-starter with excellent organizational skills and the ability to handle various tasks
- Highly skilled with discovery techniques and negotiation
- Ability to collaborate with different individuals across the organization and a “roll-up the sleeves” approach to accomplish all necessary tasks
- Exceptional communication skills
- Proficient in using Salesforce
- Willingness to take on additional tasks or projects that are beneficial to the team and the organization
Nice to Haves:
- Experience working in a fast-paced start-up environment
- A passion for mental fitness and well being
- Experience with project management and change management
- Familiarity with the digital health and wellness landscape
Minimum Requirements:
- This role typically requires 5+ years of relevant experience in a Sales or Renewals role
The on target earnings for this role are $135,000 annualized with a 75/25 split between base pay and incentive compensation. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.
