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Seasonal Customer Service Representative – Minted

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The Role:
Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers.
CSRs use their problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor,  CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends.  The hours & schedule for the role are variable.
#LI-AN1 #LI-Remote

You Will:

    • Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace
    • Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
    • Identify and escalate priority issues that need immediate attention
    • Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
    • Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience
    • Identify opportunities for improving the customer experience and share those with Customer Service leadership
    • Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

You Are:

    • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment 
    • Able to take direction and quickly learn new procedures, processes, and products 
    • Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals 
    • Comfortable using technology; familiarity and experience with eCommerce a plus
    • Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You Have:

    • A Bachelor’s degree or equivalent work experience
    • 1+ years of experience working with customers (preferably at a premium brand)
    • Excellent written and verbal communication skills 
    • High attention to detail, are organized, and able to follow through 
    • Experience with Salesforce or other CRM software a plus
The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Generally, our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Salary Range 2 – Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA – $17.50/hr
Geo Base Salary Range 3 – Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY – $17.50/hr
– Paid Sick Leave
– Friends and Family Discount

This Post Has 2 Comments

  1. Ian Jahn Fornillos Umacob

    may i know how and where i could send my resume, would love to see if i could be part of the team.

    1. Dee

      hi! scroll down ’til you see “click here”. once you click it, you’ll be redirected to the actual job post and look for the thing that says “apply” and click at it again. just follow the steps for their application process. anyways, if you want more of these wfh jobs, you might as well join in my private community where we drop high quality remote job leads every single week. see you at 🙂

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