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Seasonal Customer Service Representative – Under Armour

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Position Summary

The Customer Service Representative works within the Ecommerce Call Center, connecting with UA customers across several channels of communication: telephone, chat, and email. This position is the voice of, delivering world class customer service to our Ecommerce consumer base.

This position is a remote based temporary position as a contractor for Under Armour

Essential Duties & Responsibilities

  •  Connect with the Ecommerce Under Armour customer across several channels of communication: phone, chat, email, and social media.
  • Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service.
  • Add value for customers by building relationships and trust through customer interactions.
  • Maintain an in-depth and up to date knowledge of products and sales techniques, become a product expert.
  • Identify and communicate trends and improvements which could help drive our business.
  • Assist with a variety of inquiries related to customer orders, product information, and company policies.
  • Process all global direct customer exchanges and work with Customer Service team to ensure timely processing.
  • Work with both SAP operating system and Right Now Technologies (RNT) to research and resolve customer returns, exchanges, gift card and carrier claim requests.
  • Refine sales skills through on-going participation in sales meetings, training.
  • Promote teamwork by assisting and sharing information with other CSRs
  • Contribute impactful sales, service, and knowledge that will propel Under Armour towards exceeding team goals and sales plans.
  • Meet and exceed all performance objectives and metrics set in scorecards
  • Exhibit a professional and positive attitude and possess exceptional interpersonal skills.

Qualifications (Knowledge, Skills & Abilities)

  • Excellent oral and written communication skills.
  • Ability to multi-task in a fast paced environment.
  • Proven Customer Service skills
  • Ability to work a flexible schedule which could include days, evenings, and weekends.

Education And / Or Experience

  • Bachelor’s degree or 2 years equivalent customer service experience
  • Familiarity with basic IT systems and functions
  • Bilingual Spanish or French a plus