We offer 100% remote, combo, or on site – it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Great News! External New Employees are eligible for a cash bonus!
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Sign-on Bonus: up to $2K*
*Bonus is paid in the following increments within 30 days of the following milestones:
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$500 following 60 days employed
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$500 following 120 days employed
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$1000 following 365 days employed
To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.
Class Start Date: July 2023
Shift Requirements:
- OH) START time of 8:00 AM EST
- (UT) START time of 6:00 AM MDT
- (AZ) START time of 5:00 AM MST
Note: Shifts are Monday- Friday with weekends as assigned
What You’ll Do
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You’ll spend the majority of your shift on the phone (automatic dialer, inbound and outbound), speaking with delinquent customers, listening to their concerns, and providing them with the best solutions. You’ll be a master problem solver!
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Customer care is key- our approach to collections is about finding the right options for the customer by understanding their needs, and the options Discover has for them.
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Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
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We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
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We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
Qualifications You Will Need to Succeed
The Basics:
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1+ years of experience in Collections, Customer Service or related field
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Be reliable! We need you here to take care of our customers. Be committed to working your schedule.
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We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
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Be resilient! You will need to be confident and have the ability to cope with rejection.
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Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
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We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.
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You will need to adhere to Fair Debt Collection and Practices law and the company’s Collection Practices policy.
A credit screening may be required for some roles within Discover Home Lending.
Compensation:
The base pay for this position generally ranges between $18.00 to $23.58. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
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Paid Parental Leave
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Paid Time Off
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401(k) Plan
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Medical, Dental, Vision, & Health Savings Account
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STD, Life, LTD and AD&D
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Recognition Program
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Education Assistance
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Commuter Benefits
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Family Support Programs
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Employee Stock Purchase Plan
I have over 18years experience in debt collection. Within that period I have worked for four institutions, The skills I have gained: customers retention, customer rehabilitation, good communication, query resolutions, compliance to the fair debt collection practices act. I have also been able to learn how to handle different debtors/creditors; debtors who are happy and debtors who may not be happy.
My duties included; but not limited to following up on outstanding accounts; helping the payments department on suspense accounts. Requesting of refunds on behalf of clients. Performing basic administration tasks
The offices I have worked for have always been busy where I would work a minimum of 60 accounts per day up to a call center where I used to handle over 120 calls a day. That has taught me patience, resilience; ability to multitask and it has also taught me the need to go an extra mile.
I was attracted to this position because it matches my skill and experience.
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