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Technical Assistant- Lib Mutual

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Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department.

Liberty Mutual Insurance is a Fortune 500 company, and one of the largest multi-line insurers in the property/casualty field. In addition to providing support to the Workers Compensation Claims Department you will also have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.

**Licensure will be a requirement for this role

Liberty Mutual has an exciting Technical Assistant position available.

  • In this administrative role you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data.
  • You will respond to routine correspondence, inquiries and information requests, and resolve routine problems or escalating them as necessary.
  • Gathers and organizes data needed by obtain information from systems, files, intranet and/or by contacting other people inside or outside the Company.
  • Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc.
  • Ensures completion and accuracy of data, paperwork, and/or forms.
  • Coordinates materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting and proofreading material.
  • Maintains records and data which may include entering into databases/servers, developing tracking systems/spreadsheets, setting up files, etc.
  • Ensures accuracy of information and runs reports as needed.
  • Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
  • Provides administrative support to technical staff which may include, creating documents, forms, spreadsheets, presentation material, etc.;   reviewing incoming mail and determining course of action; preparing and sending out form letters.



  • High school degree or equivalent, plus at least 3 years of related administrative office work experience. 
  • Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it. 
  • Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters. 
  • Ability to deliver quality customer service using standard practices. 
  • Basic knowledge of Microsoft Office applications, such as Excel and Word. Must have current Claims Services experience.

Job Specifications:

Reference: 2023-54303
Category: Claims
Primary Location: Plano, TX
Additional Locations: Remote
Schedule: Full-Time
Salary: USD-$40,600.00-–-$53,600.00-/-Year
Education Level:
Travel: As Needed