Technical Support Specialist- Knowledge City -

Responsibilities:

Resolve technical inquiries for clients by working with the web development team and inquirers
Provide operation and troubleshooting support for clients and employees
Analyze and report issues to development team and ensure they are prioritized and resolved accordingly
Provide updates to requesters about their inquiries until they are resolved
Create and update accounts for new and existing clients

Qualifications:

Strong understanding of web technologies and structure
Strong communication skills
The ability to learn software functions
Can learn new technical processes and services with ease and retain information
Ability to work with various software with ease (Zendesk, Jira, Bitbucket, Slack, Outlook, Word, Google Suite, etc.)
Experience with database structure (SQL, phpMyAdmin, queries, etc.)
Previous experience in a help desk/client support position
Excellent technical troubleshooting and problem-solving skills
Extreme attention to detail
Have the drive to continuously learn and grow with the company
Degree or equivalent experience in computer science, software/web development, and/or tech related field

Position Benefits: