Responsibilities:
- Resolve technical inquiries for clients by working with the web development team and inquirers
- Provide operation and troubleshooting support for clients and employees
- Analyze and report issues to development team and ensure they are prioritized and resolved accordingly
- Provide updates to requesters about their inquiries until they are resolved
- Create and update accounts for new and existing clients
Qualifications:
- Strong understanding of web technologies and structure
- Strong communication skills
- The ability to learn software functions
- Can learn new technical processes and services with ease and retain information
- Ability to work with various software with ease (Zendesk, Jira, Bitbucket, Slack, Outlook, Word, Google Suite, etc.)
- Experience with database structure (SQL, phpMyAdmin, queries, etc.)
- Previous experience in a help desk/client support position
- Excellent technical troubleshooting and problem-solving skills
- Extreme attention to detail
- Have the drive to continuously learn and grow with the company
- Degree or equivalent experience in computer science, software/web development, and/or tech related field
Position Benefits:
- 100% remote position
- 10 Paid holidays
- 10 Days PTO
- 401k Plan
- Health, Dental and Vision Insurance
- 40 hours a week, fulltime