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Technical Support Specialist- Knowledge City

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  • Resolve technical inquiries for clients by working with the web development team and inquirers
  • Provide operation and troubleshooting support for clients and employees
  • Analyze and report issues to development team and ensure they are prioritized and resolved accordingly
  • Provide updates to requesters about their inquiries until they are resolved
  • Create and update accounts for new and existing clients


  • Strong understanding of web technologies and structure
  • Strong communication skills
  • The ability to learn software functions
  • Can learn new technical processes and services with ease and retain information
  • Ability to work with various software with ease (Zendesk, Jira, Bitbucket, Slack, Outlook, Word, Google Suite, etc.)
  • Experience with database structure (SQL, phpMyAdmin, queries, etc.)
  • Previous experience in a help desk/client support position
  • Excellent technical troubleshooting and problem-solving skills
  • Extreme attention to detail
  • Have the drive to continuously learn and grow with the company
  • Degree or equivalent experience in computer science, software/web development, and/or tech related field

Position Benefits:

  • 100% remote position
  • 10 Paid holidays
  • 10 Days PTO
  • 401k Plan
  • Health, Dental and Vision Insurance
  • 40 hours a week, fulltime