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Virtual Auto Damage Adjuster – AllState

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Job Description

Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, and helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.   
A day in the life of a Virtual Auto Adjuster:   

  • Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner  
  • Efficiently write or review accurate estimates and supplements based on photos/ video/ physical inspection  
  • Review, reconcile, and negotiate with, repair facilities, customers and claimants   
  • Perform parts searches   
  • Primarily working virtually from home with occasional travel for physical inspections within the local market  
  • Work in multiple workstreams (Quick Foto Claims, Waivers, Virtual Assist, Tech Reviews, Total loss)   
  • Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.  
  • Flexibility to work independently as part of a virtual team.  
  • In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.


You’re provided with comprehensive training:   

  • We cover the cost to help you study for and earn your license       
  • We offer full paid virtual training plus on the job training   
  • Ongoing training opportunities for continuous improvement   


Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. 
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Licensing required; multiple markets preferred.  Required to obtain required licenses within 60 days of hire.


What’s in it for you?

  • Paid training and licensing    
  • Internet reimbursement  
  • Generous paid time off (PTO)  
  • Tuition reimbursement   
  • Discounted gym memberships  
  • Cafeteria style health insurance plan- starts day one!  
  • 401K match and pension plan  
  • Volunteer opportunities + matching donations   
  • Visit to learn more 

You’re a great match for this role if you have:  

  • High School Diploma/GED or higher 
  • You have at least 18 months auto estimate writing experience – CCC, Audatex, Mitchell
  • You have prior experience using the auto estimating program Mitchell  
  • You enjoy the ability to work independently starting your day from home, and potentially traveling to various locations to restore peoples’ lives through outstanding customer service  
  • Previous customer service experience   
  • Value providing an effortless customer service experience  
  • Are organized and able to multi-task in a fast-paced environment  
  • Are known for clear and professional communication – both written and verbal  
  • Being bilingual and/or having prior military experience is a plus    
  • Company Vehicle(vehicle dependent on mileage and area of coverage) and cell phone may be provided based on business needs

Where and when  will I work? 

This position is REMOTE.  This position is not available for California, Alaska, and Hawaii residents.

  • Work schedule: To be determined based on business needs. 
  • Flexible work arrangements 

This role has various shift times to cover the hours of:

  • PST 8:30a-5p
  • Arizona 8a-4:30p
  • MST 9a-5:30p 


Shift times: are subject to change annually based on shift bidding.  

Work Schedule:  Start times will be discussed by hiring manager during interview.  

External Candidates

New hire sign on bonus $1500! Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.



Licensing Sign on Bonus – You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Compensation offered for this role is $51,600 – $71,050  and is based on experience and qualifications.


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.